Delivery


Standard Delivery

​Currently, our standard postage option aims to deliver your order within 3-5 working days (or sooner if possible). 

Delivered Monday - Saturday (excluding bank & public holidays) in the UK.

 

Overseas Delivery

T E Shepherd Art & Illustration does offer overseas delivery.

Europe - allow approximately 14 working days. 

Rest of World - allow approximately 14 - 21 working days.

This service is fully tracked and you will be provided with your tracking number on confirmation of postage.​

 

Free Collection

Thomas also offers collection from his studio in Bicester, Oxfordshire. 

Please contact Thomas to arrange a convenient time. Thomas is also happy to deliver orders over £50.00 GBP within a radius of 25 miles of Bicester, Oxfordshire.

 

T E Shepherd Art & Illustration does everything in its power to respect the delivery times indicated above. Should an event occur which means we are not able to meet our estimated delivery times, we will place a notice clearly on our website homepage and you will be contacted if you are a customer who's order has been affected. We cannot be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place. Once the package has been located, we will either arrange for a re-delivery or replace this item, if lost by the third party delivery company. T E Shepherd Art & Illustration does not take responsibility for items left in a safe place by the delivery company. A request for the goods to be left in a particular place on delivery is at the customer’s own risk. 

​We reserve the right to refuse to deliver to countries not covered by Royal Mail. Deliveries outside of the UK may be subject to import taxes and/or additional charges. In this case, the customer is responsible for the charges.

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